Policies & Terms

1. Data Controller

BrandStoryPoint, located at Calle de la Granada 10, 29015 Malaga, Spain, is the data controller responsible for your personal data collected through this website and our services. Contact us at [email protected] for any privacy-related inquiries.

2. Information We Collect

We collect information you provide directly, including your name, email address, phone number, company details, and project requirements when you submit contact forms or engage our copywriting services. We also collect technical data such as IP addresses, browser type, and usage patterns through standard web analytics.

3. Purpose of Processing

Your personal data is processed to: (a) respond to your inquiries and deliver requested copywriting services, (b) manage ongoing client relationships and project communications, (c) send service-related updates and marketing communications with your consent, and (d) comply with legal obligations under Spanish and EU data protection law.

4. Legal Basis

We process your data based on: (a) contractual necessity for service delivery, (b) legitimate interest in improving our services, (c) consent for marketing communications, and (d) compliance with legal obligations. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Retention

Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Client data is maintained for 5 years after the conclusion of business relations to comply with tax and accounting requirements. Marketing consent data is retained until withdrawal of consent.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, object to processing, and lodge a complaint with the Spanish Data Protection Agency (AEPD). To exercise these rights, contact [email protected].

7. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your personal data during such transfers.

1. Agreement to Terms

By engaging BrandStoryPoint, located at Calle de la Granada 10, 29015 Malaga, Spain, for copywriting or marketing services, you agree to these Terms of Service. These terms constitute a binding agreement between you (the Client) and BrandStoryPoint (the Provider).

2. Scope of Services

BrandStoryPoint provides copywriting, content marketing, and campaign strategy services as described in individual service agreements. Each project scope, deliverables, timelines, and pricing are defined in a separate proposal or statement of work accepted by the Client.

3. Revisions & Changes

Each service package includes up to two rounds of revisions at no additional cost. Additional revision rounds are billed at EUR 75 per hour. Changes to project scope after approval require a written change order with updated pricing and timelines.

4. Cancellation & Termination

Either party may terminate the agreement with 14 days written notice. Upon termination, the Client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable for work already commenced.

5. Limitation of Liability

BrandStoryPoint's total liability shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We are not liable for indirect, consequential, or incidental damages, including loss of revenue or business opportunities.

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 2 years.

7. Governing Law

These terms are governed by the laws of Spain. Any disputes shall be resolved through arbitration in Malaga, Spain, in accordance with the rules of the Spanish Arbitration Council.

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us understand how you use our site and improve your browsing experience. BrandStoryPoint uses cookies in compliance with the EU ePrivacy Directive and GDPR.

2. Types of Cookies We Use

3. Managing Cookies

You can control and manage cookies through your browser settings. Disabling essential cookies may affect site functionality. You may opt out of analytics cookies by adjusting your preferences in the cookie consent banner displayed on your first visit.

4. Third-Party Cookies

We may use third-party services that set their own cookies, including Google Analytics for website analytics and Stripe for payment processing. These third parties have their own privacy policies governing their use of cookies.

5. Updates to This Policy

We may update this Cookie Policy periodically. Significant changes will be communicated through our website or via email. Continued use of our site after changes constitutes acceptance of the updated policy.

1. Refund Eligibility

BrandStoryPoint, located at Calle de la Granada 10, 29015 Malaga, Spain, offers refunds under the following conditions: (a) if work has not commenced, a full refund minus administrative fees may be issued, (b) if work has commenced, a partial refund proportional to undelivered milestones may be considered, (c) if deliverables fail to meet agreed specifications after reasonable revision attempts, a refund may be issued at our discretion.

2. Non-Refundable Items

The following are non-refundable: (a) initial deposits for projects where work has already commenced, (b) completed and delivered work that meets agreed specifications, (c) third-party costs incurred on behalf of the Client, (d) rush order premiums, and (e) consulting fees for time already rendered.

3. Dispute Resolution

If you are unsatisfied with a refund decision, you may request a review by contacting our management team. Unresolved disputes may be submitted to mediation through the Malaga Chamber of Commerce before pursuing legal remedies under Spanish law.

4. Contact for Refunds

For all refund inquiries, contact BrandStoryPoint at [email protected] or call +34 606 21 75 98. Our team will guide you through the refund process and ensure your request is handled promptly and fairly.